We sincerely apologise for the inconvenience and frustration you experienced with your recent order. We understand how important timely delivery is, especially for special occasions.
We regret that your husband's birthday gift did not arrive as requested. While we did offer to upgrade to express shipping to meet your timeframe, we respect your decision to stay with standard shipping, which typically takes 3-8 business days.
We take your feedback seriously and are reviewing our communication processes to ensure clearer expectations around delivery times in the future.
